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Revenue leakage in traditional wire-line Telco may reach 5% of the total revenue. In wire-less it may reach 10% of the revenue and in new data services it may reach 20% of the revenues. The distribution of the leakage by areas where they occur and by root cause is depicted in the following figure:
Today control is achieved by using multiple point solution to cover all the risk areas. There is no end to end view of all controls across the business value chain.
More information is available on IBM Haifa's Massive Collection System and revenue assurance project.
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